Help & Support
Equity and Derivatives
Products
What are Stocks?
What are derivatives?
What are currency derivatives?
What are options?what kind of options are there?
What are futures?
Eligibility
What are the eligibility criteria to invest in stocks?
What are the documents required to invest in derivatives?
How do i know my investment readiness in each product?
Process
What is trading &demat account?
What is the process if opening a trading & demat account ?
What documents do i need to open a trading and demat account ?
What is esign and how do i sign documents using Esign?
What is UCC?
Pricing
What are the charges to invest in stocks, derivatives?
Channels
What channels are provided for me to make investments?
Margin
What is the margin and why do i need to pay margin to trade?
What is mark to market?
Mutual Fund
Understanding mutual funds
What is mutual funds?
What are the various types of mutual funds?
What is the difference between a SIP and lumpsum Investments?
What are mutual funds ratings and what to dthey signify?
What are Growth and Dividend Options?
Is NAV different from the investment date NAV?
Investments
How to invest?
What NAV is applicable when i buy mutual funds?
My investment is done, when will the units get allocated?
Is there a minimum investment size?
Is there a minimum period i have to remain invested in?
Can i start investing without settign up an easySIP?
Withdrawal
How can i redeem/withdraw my investment?
I have placed a redemption/withdrawl request but havent received a confirmation. what to do?
Withdraw request is done but i still havent received my money. why?
My withdrawl request has failed. why?
I am unable to redeem or withdraw the amount from mutual funds. What to do?
What NAV is applicable to my redemption/sell request?
In which bank account will the amount get credited?
Can I get the money in a different bank account?
Do mutual fund companies have minimum requirements for withdrawals?
What are the withdrawal charges? Do I have to pay any tax?
What is exit load?
Can I redeem my mutual fund investments without the platform?
SIP
How do i pause my SIP?
How to cancel my SIP?
I have cancelled SIP but money is still being auto-debited. Why?
How can I pay for a SIP instalment that I missed?
My SIP did not trigger on the selected date. What to do?
Can I start multiple SIPs in the same mutual fund?
How do I increase or decrease my SIP amount?
Why should you stay invested in SIP for a longer duration?
How do i change my SIP date?
I have withdrawn the existing SIP amount, but still, money is getting auto-debited. Why?
easySIP(Mandate)
What is easy SIP?
How safe is easySIP?
What differnce between mandates and easySIP?
Why do I need to give authorisation to debit money from my bank account?
Why is e-Mandate maximum amount Rs.50,000/- when my SIP is of less amount?
What are the various ways I can authorise easySIP?
For which bank account can i set up easySIP?
How long does it take to register my mandate?
How to check the status of my mandates?
My mandates has been rejected. what do i do next?
Can I re-submit my mandate which has been rejected?
I have submitted my mandate, when will the SIPs start?
Can I start investing without setting up easySIP?
How to cancel the mandate?
Portfolio
My money got deducted, but I don't see investment in my portfolio. Why?
Payment was successful, but the portfolio is not updated. What should I do?
Received confirmation SMS/email from AMC but it does not reflect in my portfolio. What should I do?
Portfolio not updated with the latest NAV?
Is it possible to view my external mutual fund investments?
Statement