Help & Support
KYC and Accounts
Account Opening on Fisdom
Who can open a Trading & Demat account on Fisdom in India?
How to open a Trading & Demat account with Fisdom?
How much time does it take to open an investment account on Fisdom?
Which investment products/exchange segments are available on Fisdom?
What are the documents required for opening a Fisdom Account?
What are the account opening fees for Fisdom?
What are the charges/pricing for trading or brokerage?
What are the Annual Maintenance Charges (AMC) for my Demat account?
Can I open a Demat account with joint holders?
What is Power of Attorney (POA) and why is it needed?
How can I reach out to the customer support team?
KYC for Investment Accounts
My KYC documents were rejected by Fisdom? What do I do now?
How does Fisdom verify that my bank account is linked with my investment account?
How do I submit documents for KYC? How can I initiate my KYC?
Is it mandatory to update KYC details?
How to check KYC status?
Login and Account Related
What exchanges/depositories is Fisdom integrated with?
Is it mandatory to activate the Equity Futures and Options/Currency Future and Options (F&O) segment?
How to open Equity and Currency F&O (Futures & Options) if I have registered only for the equity segment?
Why do Futures & Option scrips enter a ban period, what does it mean?
What do the different groups on NSE and BSE mean?
What are the different groups in which trade can be executed through Fisdom?
How can I open my account on Fisdom?
How can I reset the PIN of my Fisdom account?
I got a call from someone who claims to be from Fisdom asking for my account credentials. What should I do?
Account Closure
What is the process to close the account?
What is the online account closure process?
Is it mandatory to mention a reason while closing an account?
What are the charges of account closure?
How do I get to know about my current debit/credit details?
Equity and Future & Options
Placing Orders on Exchanges
What are the different types of orders I can place via Fisdom on exchanges?
Which segments and exchanges are enabled for placing orders on Fisdom?
How do I keep track of my orders on Fisdom?
How do I manage and track my open positions on Fisdom?
What type of scrips are allowed for trading on Fisdom?
What is ASM (Additional surveillance measures)?
Special Orders on Fisdom
What is a BTST Order? How does one place a BTST?
How to invest in stocks using SIP? How to place SIP for Stocks on Fisdom?
What does the IOC & GTD order mean?
Can I Cancel the GTD order?
For how long is GTD valid?
What is AMO? How can I place it?
How can I trade/invest using charts?
What is a Market Order? How does one place a market order on Fisdom?
What is a Limit Order? How does one place a Limit Order on Fisdom?
What is a Stop Loss Order? How does one place a Stop Loss Order on Fisdom?
Why am I not allowed to trade GSM marked stocks?
Equity SIP
How do I place an Equity SIP order on the Fisdom application?
What is the minimum amount to invest in Equity SIP?
What if the trigger date of Equity SIP is on a holiday?
What if I do not have sufficient funds in a trading account on the Equity SIP trigger date?
Margin, Pricing and Brokerage
What are the trading/investing charges for Fisdom?
Where do I check for all pricing related information on Fisdom?
Do I have to add money before investing/trading via Fisdom?
How is brokerage charged to my account? How are other charges debited from my Fisdom account?
How will DP charges be levied for every delivery sell order for any given quantity?
DIS & eDIS
What is EDIS?
Why do I need to submit POA?
How do I avail the EDIS facility?
Why do I need to authorise a transaction to sell scrips that I own?
How do I authorise my transaction?
What is CDSL TPIN?
How will I get my TPIN?
Will I get a new TPIN every time I authorise a transaction?
What if I enter the wrong TPIN?
What shall be the validity (in number of days) for which I can authorise under Buyback?
How can I retrieve my TPIN?
How many digits will the TPIN be?
What is BOID/Demat account number and where can I find mine?
What is the validity of my TPIN?
When will the shareholder receive intimation about acceptance of his/her shares?
What will happen if my shares are not accepted by the company?
Can an investor revise or withdraw the application after applying in Buyback?
In case of withdrawal, when shall I get back my shares back in my demat account?
What is DIS? How to avail it?
Statements
Where can I see statements of all my transactions on Fisdom?
What are the different statements that are available on Fisdom?
Does Fisdom charge for online statements?
What is a Contract note and when will I receive it?
What happens if I did not receive contract notes on my registered email?
Why do I receive an online statement every week?
Will Fisdom share a holding statement every month?
I get emails from Exchanges about account balance? What are these about?
I get emails from the Depository about holding statements? What are these about?
Adding Funds to Fisdom
Funds transfer process and modes of transfer?
How many bank accounts can I link to my Fisdom account?
Unable to transfer funds above 1lakh using UPI?
What is the maximum amount I can add to my Fisdom Account in a single transfer?
Can I do NEFT/RTGS transfer to my Fisdom account? How can I view NEFT/RTGS details?
I added money to my Fisdom account, but the same is not reflected yet. What should I do?
How much time does it take for funds to be transferred from a bank account to Fisdom?
Withdrawing Funds from Fisdom
How can I withdraw funds from Fisdom to my bank account?
How much time would it take to process the withdrawal?
Unable to withdraw the full amount from the available funds section?
My fund balance is showing negative. What does it mean? What should I do?
What is the fund settlement policy of Fisdom?
IPO (Initial Public Offer)
Understanding IPO
What is an IPO?
Investments
How to invest in IPO?
What is the maximum no. of bids allowed per investor?
What are the timings for applying in an IPO?
Understanding UPI
What is a UPI ID?
How can I apply for an IPO using UPI as a payment option?
How much money is blocked in my bank account?
Can I use a third party UPI ID or a third-party bank account for making payment in an IPO?
Is there any further action I need to take to get the amount blocked in my bank account?
What happens if I have not accepted the mandate on my UPI app?
What happens to my mandate, in case I have modified my bid?
Till what time shall my money be blocked in IPO?
What happens when an IPO is allotted?
What happens if an IPO is not allocated?
Modify & Cancel Order
Can I revise or withdraw the bids after applying in the issue?
Allotment Status
How can an investor check the allotment status of an IPO?
Other
How can an investor check the application status for a particular issue?
Can an investor apply in an IPO through multiple applications with the same name?
FPO (Follow on public offer)
Understanding FPO
What is FPO?
Investments
How to invest in FPO?
What is the maximum no. of bids allowed per investor?
What are timings for applying in an FPO?
Understanding UPI
What is a UPI ID?
How can I apply in FPO using UPI as a payment option?
What is the limit for FPO application in UPI?
What is the amount blocked in my bank account?
Can I use a third party UPI ID or a third-party bank account for making payment in FPO?
Is there any further action I need to take to get the amount blocked in my bank account
What happens to my mandate, in case I have modified my bid?
What happens if I have not accepted the mandate on my UPI app?
Till when will my money be blocked in FPO?
What happens when an FPO is allotted?
What happens if an FPO is not allocated?
Modify & Cancel Order
Can I revise or withdraw the bids after applying in the issue?
Allotment Status
How can an investor check the allotment status of an FPO?
Other
How can an investor check the application status for a particular issue?
Can an investor apply in an FPO through multiple applications with the same name?
NCD (Non convertible debentures)
Understanding Non convertible debenture
What is NCD?
Investment
How to invest in NCD?
What is the face value of NCD?
What is the minimum application size for investment in NCD under public issue?
What are the timings for applying in NCD?
Understanding UPI
What is a UPI ID?
How can I apply in NCD using UPI as a payment option?
What is the limit to apply for an NCD in UPI?
Can I use a third party UPI ID or a third-party bank account for making a payment in NCD?
What are the steps required to get the amount blocked in my bank account?
What happens if I have not accepted the mandate on my UPI app?
Modify/ Cancel application
Can an investor revise a bid after applying in the issue?
Can an investor withdraw bids after applying in the issue?
Allotment
What is the basis of allotment for NCD issue?
How will allocations happen in case of over-subscriptions?
What happens when an NCD is allotted?
How to buy NCDs from the secondary market once they are listed?
SGB (Sovereign gold bond)
Understanding Sovereign Gold Bond
What is a Sovereign Gold Bond (SGB)?
What is the minimum and maximum limit for investment?
What is the rate of interest and how will the interest be paid?
What will I get on redemption?
How will I get the redemption amount?
Can I encash the bond anytime I want? Is premature redemption allowed?
What are the tax implications on i) interest and ii) capital gain?
Can I trade these bonds?
Investment
How to invest in SGB?
When can I place the order?
Can an investor apply in an SGB through multiple applications with the same name?
How should I make a payment for my investment in SGB?
Allotment
If I apply, am I assured of allotment?
When will the customers be issued a Holding Certificate?
Modify/Cancel Application
Can an investor revise or withdraw the order after applying in SGB?
Buy back
Understanding Buyback
What is Buyback?
How to participate in Buyback?
Is it compulsory to participate in this Buyback?
What is the eligibility for buyback?
Investment
How to offer shares under Buyback?
What are the timings for applying in Buyback?
What do you mean by early Pay-in of shares?
Understanding EDIS Process
What is EDIS?
Why do I need to submit POA?
How do I avail the EDIS facility?
Why do I need to authorise a transaction to sell scrips that I own?
How do I authorise my transaction?
What is CDSL TPIN?
How will I get my TPIN?
Will I get a new TPIN every time I authorise a transaction?
What if I enter the wrong TPIN?
What shall be the validity (in number of days) for which I can authorise under Buyback?
How can I retrieve my TPIN?
How many digits will the TPIN be?
What is BOID/Demat account number and where can I find mine?
What is the validity of my TPIN?
Acceptance
When will the shareholder receive intimation about acceptance of his/her shares?
What will happen if my shares are not accepted by the company?
Modify/ cancel the application
Can an investor revise or withdraw the application after applying in Buyback?
In case of withdrawal, when shall I get back my shares back in my demat account?
Help Videos
How to buy a stock on the Fisdom app?
How to add funds in your Fidsom trading account through Net Banking or NEFT/RTGS?
How to add funds in your Fisdom trading account via UPI?
How to complete your eDIS authorization?
How to check your orders?
How to create a watchlist?
How to withdraw funds from your Fisdom trading account?
How to check market depth on the Fisdom app?
How to delete scrips from your watchlist?
How to check Screeners on the Fisdom app?
How to place an Equity SIP order?
How to check funds in your Fisdom app?
How to place After Market Order (AMO)
How to place IOC - Immediate Order or Cancel orders on the Fisdom app?
How to check your holdings & positions on the Fisdom App?
How to check your order status?
For how long is GTD valid?
GTD is valid for 30 days from the date of order placed.